Chan Pak San, Issac

Digital Transformation & Gen AI Systems Expert

Executive Summary

A business and technology executive with years of proven expertise in AI-driven project management and advanced prototype development across multinational corporations, startups, and government ecosystems. Demonstrated track record of delivering strategic AI solutions that have gained senior management recognition, including conducting executive-level presentations on AI landscape transformation.

Excel in agile methodologies while consistently exceeding expectations through strategic initiatives, leveraging deep business analytical skills and technical proficiency to drive operational excellence across diverse BAU functions. Brings unique founder experience with established connections across Cyberport, government bodies, and finance industry, positioning as a strategic bridge between technical innovation and business transformation.

Work Experience

• Serving as strategic bridge between senior leadership and technology vendors for enterprise-scale projects.
• Developed and delivered AI insurance solution (OCR 90%+ Accuracy) that gained senior leadership recognition.
• Led Agile project management across complex digital initiatives (increase overall RAG accuracy from 65% to 85%), including sprint planning, vendor coordination (serve as tech lead), and UAT framework design.
• Developed high-impact Keynote presentations at both internal FWD departmental and external forums.

• Facilitated onboarding for 10+ marketing technologies & initiatives for 18 local marketing teams.
• Proposed and initiated 5 MarTech POC on market research, internal business efficiency and video GenAI.
• Developed a customized AI Image Generation solution with D&A Team in HSBC WorkAI Playground.
• Organized and hosted an internal marketing award with over 500 employees to share marketing insights.

• Secured and deliver an enterprise AI solution worth over $100k as an external contractor.
• Scaled web/digital platforms with >100k users, deployed tracking with GTM and direct reporting to senior-levels.
• Developed & maintained full-stack applications (Next.js, React.js, Pocketbase.js).

• Developed key features for longtermhk.com, an IT package provider for Hong Kong businesses.
• Improved user experience and engagement for longtermhk.com.
• Managed multiple website development projects concurrently.
• Conducted market research to ensure projects met market needs.

AI Systems & Enterprise GenAI Delivery

• Built and operated enterprise-grade ASR, OCR, and LLM services with SOTA models and targeted finetuning, surpassing industry benchmarks across multilingual (Cantonese/Mandarin/English) environments.
• ASR at scale: Deployed Cantonese–English code-switching ASR for tutorial centers serving 5,000+ students for video transcription; delivered an internal ASR engine for FWD powering company-DB chatbots across three languages with diarization and PII redaction.
• OCR platforms: Handwriting and worksheet OCR for tutorial centers; financial/receipt OCR with document classification, field-level confidence scoring, and structured data extraction integrated into RPA/ETL.
• Compliance-grade LLM services: Regulatory-approved LLM and image generation prototypes for enterprises (e.g., HSBC, FWD) with guardrails, audit logs, data residency, and RAG accuracy improvements from 65%→85%.
• Low-code enablement with deep tech: Reusable components and workflows that empower business teams while maintaining MLOps best practices (CI/CD, monitoring, drift detection), converting prototypes into production services with clear ROI.
• Tooling & stack highlights: Streaming ASR, custom lexicons, diarization; layout-aware OCR and document understanding; LLM governance, vector search and evaluation; Docker, serverless, secure APIs, RBAC, and observability.

Other Experience

• Awarded a 6-month grant (HKD$100k) to develop a SaaS platform (Viralizard) for content creators.
• Consulted and delivered customized AI solutions for different BAUs across governmental bodies, organizations and multinational corporates.

• Nominated by City University of Hong Kong as one of 15 student rep.
• Consulted with Deputy Chief Secretary for Administration of Hong Kong.
• Provided insights on the topic of "Enhancing upward mobility for youths" during the session.

Education

• Cumulative GPA: 3.47/4.3
• CityU Tiger 2022 (Top 10% in College of Business)
• IS Smart Business Scholarships 2021/2022 Silver Award
• PALSI Leader / Tutor of CB2500 Information System BBA Course

Skills

Awards