Chan Pak San, Issac
Digital Transformation & Gen AI Systems Expert
Executive Summary
A business and technology executive with years of proven expertise in
AI-driven project management and advanced prototype development across
multinational corporations, startups, and government ecosystems.
Demonstrated track record of delivering strategic AI solutions that
have gained senior management recognition, including conducting
executive-level presentations on AI landscape transformation.
Excel in agile methodologies while consistently exceeding expectations
through strategic initiatives, leveraging deep business analytical
skills and technical proficiency to drive operational excellence
across diverse BAU functions. Brings unique founder experience with
established connections across Cyberport, government bodies, and
finance industry, positioning as a strategic bridge between technical
innovation and business transformation.
Work Experience
Digital Platform & AI Project Management
FWD Insurance HK
Jan 2025 – July 2025
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Serving as strategic bridge between senior leadership and technology
vendors for enterprise-scale projects.
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Developed and delivered AI insurance solution (OCR 90%+ Accuracy)
that gained senior leadership recognition.
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Led Agile project management across complex digital initiatives
(increase overall RAG accuracy from 65% to 85%), including sprint
planning, vendor coordination (serve as tech lead), and UAT
framework design.
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Developed high-impact Keynote presentations at both internal FWD
departmental and external forums.
Global Digital Marketing (WPB) Placement Intern
HSBC
Jul 2024 – Dec 2024
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Facilitated onboarding for 10+ marketing technologies & initiatives
for 18 local marketing teams.
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Proposed and initiated 5 MarTech POC on market research, internal
business efficiency and video GenAI.
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Developed a customized AI Image Generation solution with D&A Team in
HSBC WorkAI Playground.
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Organized and hosted an internal marketing award with over 500
employees to share marketing insights.
AI Projects & Digital Transformation (Contractor)
Up Grade Intelligent Technology Ltd.
Aug 2022 – May 2025
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Secured and deliver an enterprise AI solution worth over $100k as an
external contractor.
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Scaled web/digital platforms with >100k users, deployed tracking
with GTM and direct reporting to senior-levels.
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Developed & maintained full-stack applications (Next.js, React.js,
Pocketbase.js).
Summer Intern (Web & SEO)
LongTerm App Development Limited
June 2022 – Aug 2022
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Developed key features for longtermhk.com, an IT package provider
for Hong Kong businesses.
- Improved user experience and engagement for longtermhk.com.
- Managed multiple website development projects concurrently.
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Conducted market research to ensure projects met market needs.
AI Systems & Enterprise GenAI Delivery
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Built and operated enterprise-grade ASR, OCR, and LLM services with
SOTA models and targeted finetuning, surpassing industry benchmarks
across multilingual (Cantonese/Mandarin/English) environments.
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ASR at scale: Deployed Cantonese–English
code-switching ASR for tutorial centers serving 5,000+ students for
video transcription; delivered an internal ASR engine for FWD
powering company-DB chatbots across three languages with diarization
and PII redaction.
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OCR platforms: Handwriting and worksheet OCR for
tutorial centers; financial/receipt OCR with document
classification, field-level confidence scoring, and structured data
extraction integrated into RPA/ETL.
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Compliance-grade LLM services: Regulatory-approved
LLM and image generation prototypes for enterprises (e.g., HSBC,
FWD) with guardrails, audit logs, data residency, and RAG accuracy
improvements from 65%→85%.
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Low-code enablement with deep tech: Reusable
components and workflows that empower business teams while
maintaining MLOps best practices (CI/CD, monitoring, drift
detection), converting prototypes into production services with
clear ROI.
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Tooling & stack highlights: Streaming ASR, custom
lexicons, diarization; layout-aware OCR and document understanding;
LLM governance, vector search and evaluation; Docker, serverless,
secure APIs, RBAC, and observability.
Other Experience
Chief Business Officer & Head of Sales
Lizard Digital Solutions HK Limited (Cyberport)
Sept 2023 – Mar 2024
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Awarded a 6-month grant (HKD$100k) to develop a SaaS platform
(Viralizard) for content creators.
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Consulted and delivered customized AI solutions for different BAUs
across governmental bodies, organizations and multinational
corporates.
Student Rep. of CityU
2024 Policy Address Stakeholders Consultation Session
Sept 2023 – Mar 2024
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Nominated by City University of Hong Kong as one of 15 student rep.
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Consulted with Deputy Chief Secretary for Administration of Hong
Kong.
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Provided insights on the topic of "Enhancing upward mobility for
youths" during the session.
Education
City University of Hong Kong - BBA
Major in Global Business Systems Management
Sept 2021 – Feb 2026
- Cumulative GPA: 3.47/4.3
- CityU Tiger 2022 (Top 10% in College of Business)
- IS Smart Business Scholarships 2021/2022 Silver Award
- PALSI Leader / Tutor of CB2500 Information System BBA Course
Lancaster University UK & Queens' University Canada
Exchange Program
Sept 2023 – Jun 2024
Skills
Programming & AI
Python, React.js, Node.js, Next.js, MySQL, SQLite, Docker, AWS,
Azure, OpenAI, Github, Serverless, AI/ML, OCR, ASR, LLMs, RAG,
Prompt Engineering, Workflow Automation
Language
Cantonese (Native), Mandarin (Proficient), English (Proficient)
Media Creation
Adobe (PS, AI, PR, AU), Apple Final Cut Pro & Logic Pro, Canva, MS
Office
Awards
Cyberport Creative Micro Fund (CCMF) - Viralizard AI
2023
Fintech Olympiad - Finalist
2022
71st Hong Kong Schools Speech Festival (Prose Reading) -
Certificate of Merit
2019
CSWCSS - The Best Performance in I.T. Award
2019